Installation Procedures
Required Service Tools:
- Multimeter
- Torx screwdriver set
- Pressure gauge
- Service key set
- Diagnostic software
Professional Installation Steps
- Site Preparation: Verify electrical and plumbing requirements meet specifications before installation.
- Unpacking & Inspection: Remove all protective materials and inspect for transit damage.
- Water Connection: Install water inlet valves with proper pressure regulation (1-10 bar).
- Drain System Setup: Install drain hose with minimum 60cm height and proper securing.
- Electrical Connection: Connect to dedicated 230V, 16A circuit with proper grounding.
- Calibration: Run diagnostic cycle to calibrate 6th Sense sensors and load detection.
- Final Testing: Perform complete functional test and customer demonstration.
Technical Specifications
| Model Series | WPS 960 WH / WPS 960 S |
| Type | Front Load Washing Machine |
| Color Options | White / Stainless Steel |
| Capacity | 9 kg |
| Noise Level | 48 dB / 65 dB |
| Control System | 6th Sense Intelligent Control |
| Energy Rating | A+++ (-40%) |
| Water Consumption | 8,200 L/year |
| Power Requirements | 230V, 50Hz, 16A |
| Dimensions | 84 x 59.5 x 59 cm |
| Weight | 71 kg |
| Max Spin Speed | 1600 RPM |
Service Warranty Information
- Parts Warranty: 10 years on motor and drum
- Labor Warranty: 2 years comprehensive coverage
- Technical Support: 24/7 service hotline for certified technicians
For technical support, contact Whirlpool Service at 1-800-253-1301 or visit WhirlpoolService.com
6th Sense Technology
PowerClean System
Advanced washing system with optimized drum movements and water distribution for superior cleaning performance on all fabric types.
6th Sense Intelligence
Smart sensor technology that automatically detects load size, fabric type, and soil level to optimize wash cycle parameters in real-time.
Load Sensor Technology
Precisely measures the weight and distribution of laundry to calculate optimal water usage and cycle duration.
Auto Dose System
Intelligent detergent dispensing that automatically releases the perfect amount of detergent based on load characteristics.
Steam Refresh
Steam function that removes wrinkles and odors from clothes without requiring a full wash cycle.
Quick Wash Technology
High-efficiency wash cycle that cleans a full load in just 30 minutes while maintaining excellent cleaning results.
Sensor Technology Explained
Load Detection
Measures weight and distribution for optimal water and energy usage
Fabric Recognition
Identifies fabric type and adjusts wash motion accordingly
Soil Sensor
Detects soil level in water to determine required wash intensity
Temperature Control
Maintains precise water temperature throughout the cycle
Foam Detection
Monitors foam levels to prevent oversudsing and ensure rinse efficiency
Imbalance Control
Continuously monitors load balance and adjusts spin speed automatically
Service Troubleshooting
| Fault Code | Description | Service Procedure |
|---|---|---|
| F01 | Motor control fault | Check motor connections, test motor windings, replace control board if needed |
| F02 | Drain system error | Inspect drain pump, check for obstructions, test pump operation |
| F03 | Water inlet fault | Test water pressure, check inlet valves, verify sensor operation |
| F04 | Temperature sensor error | Test NTC sensor resistance, check wiring connections |
| F05 | Door lock mechanism fault | Test door lock mechanism, check microswitch operation |
| F06 | 6th Sense sensor failure | Run diagnostic mode, calibrate sensors, replace sensor array if needed |
Common Service Issues
- Poor Cleaning Performance: Check detergent dosing, verify sensor calibration, inspect spray jets
- Excessive Vibration: Verify installation leveling, check shock absorbers, inspect drum bearings
- Water Leaks: Inspect door seal, check hose connections, test pressure system
- Display Errors: Reset control board, update firmware, check power supply
- Noise During Operation: Inspect motor brushes, check drum bearings, verify foreign objects
- Cycle Interruptions: Check load distribution, verify sensor readings, test thermal protection
Service Downloads
Current Model Service Manuals
WPS 960 WH
9kg PowerClean 6th Sense
WPS 960 S
9kg Stainless Steel
WPS 860 WH
8kg PowerClean Model
WPS 1060 WH
10kg Large Capacity
Technical Documentation
Wiring Diagrams
Complete electrical schematics
Parts Catalog
Exploded views and part numbers
Firmware Updates
Latest software versions
Diagnostic Tools
Service software and guides