whirlpool washer troubleshooting manual pdf top load

User Manual & Troubleshooting Guide

Top Load Models

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pliers
  • Tape measure

Step-by-Step Installation

  1. Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
  2. Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
  3. Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
  4. Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
  5. Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
  6. Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
  7. Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Warning: All installations must be performed by a qualified installer to ensure proper operation and maintain warranty coverage.

Specifications

Model Series WTW5000DW, WTW5105HW, WTW6120HW
Type Top Load Washing Machine
Color White / Chrome
Capacity 4.3 - 5.3 cu. ft.
Noise Level (Wash/Spin) 55 dB / 72 dB
Control Type Electronic Controls with LED Display
Energy Rating ENERGY STAR® Certified
Water Consumption 13.5 - 15.5 gallons per cycle
Power Requirements 120V, 60Hz, 15A
Dimensions (HxWxD) 43.5 x 27 x 28 inches
Weight 145 lbs
Max Spin Speed 800 RPM

Warranty Information

  • Full Warranty: 1 year parts and labor
  • Motor Warranty: 10 years on drive motor
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Whirlpool Customer Service at 1-800-253-1301 or visit Whirlpool.com

Key Features

Impeller Wash System

Whirlpool's low-profile impeller creates a powerful washing motion that uses less water while effectively cleaning clothes from the bottom up.

Deep Water Wash Option

Provides extra water for heavily soiled loads or bulky items, ensuring thorough cleaning when needed while maintaining water efficiency.

Quick Wash Cycle

Wash small, lightly soiled loads in just 30 minutes, perfect for last-minute laundry needs and energy savings.

Stain Treat Station

Built-in pretreat station with measuring lines helps you apply stain removers directly to tough stains before washing.

Load & Go™ Dispenser

Automatically dispenses the right amount of detergent for up to 20 loads, eliminating the need to measure detergent each time.

Adaptive Wash Technology

Sensors automatically adjust wash actions and time based on load size and soil level for optimal cleaning performance.

Wash Cycle Options

Normal

For everyday cotton, linen, and mixed fabric loads with average soil

Heavy Duty

Intensive cleaning for heavily soiled work clothes and sturdy fabrics

Delicates

Gentle cycle for lingerie, silk, and other delicate fabrics

Bulky Items

Special cycle for comforters, pillows, and large bedding

Sanitize

Uses hot water and extended wash time to eliminate bacteria

Rinse & Spin

Extra rinse cycles or spin only option for specific needs

Troubleshooting

Problem Possible Cause Solution
Washer won't start or fill Power issue, lid not closed, water supply off Check power cord, ensure lid is closed, verify water valves are open
Poor cleaning results Overloading, incorrect detergent, wrong cycle selection Reduce load size, use HE detergent, select appropriate cycle
Water not draining Drain hose clogged, drain pump filter blocked Check drain hose for kinks, clean drain pump filter
Leaking water Overfilling, loose hose connections, damaged tub Check water level, tighten connections, inspect tub seal
Loud noises during operation Foreign objects in tub, unbalanced load, worn bearings Remove foreign objects, redistribute load, check bearings
Excessive vibration Unbalanced load, uneven floor, shipping bolts not removed Redistribute load, level machine, remove shipping bolts
Fills slowly Low water pressure, clogged inlet screens Check water pressure, clean inlet valve screens
Detergent not dispensing Clogged dispenser, wrong detergent type Clean dispenser, use HE detergent only

Error Codes

  • F1: Water filling issue - Check water supply and pressure
  • F2: Drain issue - Check drain hose and pump
  • F3: Temperature sensor failure - Contact service
  • F4: Motor control issue - Unplug for 5 minutes, then retry
  • F5: Lid lock mechanism failure - Ensure lid closes properly
  • F6: Communication error - Power cycle the washer
  • F7: Motor triac error - Contact authorized service
  • F8: Water level switch error - Check for proper filling

Maintenance Tips

Monthly Maintenance:

  • Clean detergent dispenser drawer
  • Wipe door seal and glass
  • Run cleaning cycle with washer cleaner
  • Check drain hose for obstructions

Quarterly Maintenance:

  • Clean drain pump filter
  • Inspect water inlet hoses
  • Check for loose connections
  • Clean exterior surfaces

Manual Downloads

Current Top Load Models

WTW6120HW

5.3 cu. ft. Top Load Washer

WTW5105HW

4.8 cu. ft. Top Load Washer

WTW5000DW

4.3 cu. ft. Top Load Washer

WTW4950HW

4.3 cu. ft. Smart Top Load

Popular Previous Models

WTW4815FW

3.8 cu. ft. Top Load Washer

WTW4600HW

3.5 cu. ft. Top Load Washer

WTW8700EC

5.0 cu. ft. HE Top Load

WTW7500GV

4.7 cu. ft. Top Load Washer

Note: For models not listed here, please visit the Whirlpool Support Website for complete documentation and troubleshooting guides.